Refund Policy
Last updated 26 July 2026
Credit packs are non-refundable
Payments for prepaid credit packs are final and are not refunded, in whole or in part, once the pack has been purchased. Monthly plan fees already billed are likewise not refunded.
What you keep instead
Because we do not refund, we make sure nothing you paid for is lost:
- Credits do not expire. Unused credits stay on your account for as long as it is active. There is no monthly forfeiture and no use-it-or-lose-it deadline.
- Unused balance carries forward. If you move from credit packs to a monthly plan, or between plans, whatever balance is left is applied to your next invoice rather than written off.
- You are only charged for checks that were actually read. A credit is spent when a check is successfully processed. If extraction does not complete, no credit is spent.
- A batch is never cut short. If a deposit runs past your remaining credits, the whole deposit still processes and the shortfall is settled on your next purchase.
Try it before you commit
The 50-check trial pack exists so you can evaluate WhoPaid on your own deposits at the smallest possible outlay. We would rather you start there than buy a large pack and be disappointed.
If something is wrong
This policy is not meant to leave you stuck with software that does not work. If checks are being processed incorrectly, or credits were spent on work you did not get, email hello@whopaid.today and we will investigate. Where the fault is ours, we will restore the affected credits to your account. Nothing here limits any right you have under applicable law that cannot be waived by agreement.
Chargebacks
Please contact us before disputing a charge with your bank or card issuer. Most problems are faster to fix directly, and a dispute raised without contacting us may result in the account being suspended while it is resolved.
Contact
[LEGAL ENTITY]
hello@whopaid.today